https://jmss.a2zjournals.com/index.php/mss/issue/feed Journal of Management and Service Science (JMSS) 2025-08-08T15:33:27+0530 Dr. Pawan Singh editorjmss.a2zjournals@gmail.com Open Journal Systems <p><img style="float: left; padding-right: 10px; width: 300px; height: 400px;" src="https://jmss.a2zjournals.com/public/site/images/editor/jmss-ls.jpg" alt="" width="300" height="400" /></p> <p align="justify">International journal <strong>"Journal of Management and Service Science (JMSS)"</strong> is a scholarly, peer-reviewed, and fully refereed open access international research journal published twice a year in the English language, provides an international forum for the publication and dissemination of theoretical and practice-oriented papers, dealing with problems of modern technology. <strong>JMSS</strong> invites all sorts of research work in the field of Business Management, Industrial Engineering &amp; Management, Information Management &amp; Applications and Service Management, etc. <strong>JMSS</strong> welcomes regular papers, short papers, review articles, etc. The journal reviews papers within three-six weeks of submission and publishes accepted articles online immediately upon receiving the final versions. All the papers in the journal are freely accessible as online full-text content and permanent worldwide web link. The article will be indexed and available in major academic international databases. <strong>JMSS</strong> welcomes you to submit your research for possible publication in <strong>JMSS</strong> through our online submission system. <strong>ISSN: 2583-1798 (E)</strong></p> https://jmss.a2zjournals.com/index.php/mss/article/view/84 Scalable Employee Operations Oversight Framework 2025-05-13T19:11:50+0530 Fiza Khan fiza58470@gmail.com Dr Pooja Khanna pkhanna@lko.amity.edu <p><em>The increasing complexity and dynamism of modern organizations have underscored the need for scalable and adaptive frameworks to oversee employee operations. Traditional HR systems often lack the flexibility to handle distributed teams, evolving performance metrics, and real-time feedback loops. This paper introduces the Scalable Employee Operations Oversight Framework (SEOOF), a modular, AI-enabled model that integrates microservices architecture to enhance workforce agility, data transparency, and decision-making. By combining predictive analytics, automated feedback systems, and real-time reporting mechanisms, SEOOF addresses the inefficiencies of legacy systems. The framework is validated through literature synthesis and real-world case evaluations, demonstrating its ability to streamline operations, reduce costs, and improve employee engagement across industries</em>.</p> 2025-04-25T00:00:00+0530 Copyright (c) 2025 Fiza Khan, Dr Pooja Khanna https://jmss.a2zjournals.com/index.php/mss/article/view/102 The Implications of Mobile Gamification on E-Learning: Improving Learning Outcomes and Engagement among Students 2025-08-08T15:33:27+0530 Sonia Yadav soniayadav9019@gmail.com Sweta Dixit sweta.dixit@sharda.ac.in <p>Gamification is reshaping education by integrating game elements into mobile e-learning environments to enhance student engagement and learning outcomes. Drawing on insights from 20 academic sources, this report reviews current research on mobile gamification and its impact on online education. It outlines key gamification concepts, examines their application in mobile learning, and analyses empirical findings on their influence on motivation, participation, and achievement. Gamification involves applying game design principles—such as rewards, badges, leaderboards, and challenges—beyond gaming contexts to stimulate motivation through achievement, recognition, and competition. Mobile platforms are well-suited for gamification, enabling learning anytime and anywhere, and increasing interactivity and enjoyment. Evidence shows that mobile gamification can significantly improve engagement by fostering active participation, competition, and a sense of accomplishment. For example, gamified language learning apps encourage regular practice, leading to measurable skill gains. However, challenges exist. Overreliance on extrinsic rewards may undermine intrinsic motivation, while diverse learner preferences demand varied and customizable game elements. Developing and maintaining gamified systems also requires substantial resources and careful alignment with educational goals. Despite these issues, the potential benefits are substantial. Balancing extrinsic and intrinsic motivation, ensuring inclusivity, and providing flexible design are key to maximizing effectiveness. Future research should explore the long-term effects of gamification and leverage emerging technologies to refine learning experiences. When implemented thoughtfully, mobile gamification can foster higher retention, deeper engagement, and improved academic performance, making it a valuable tool in modern education.</p> 2025-04-25T00:00:00+0530 Copyright (c) 2025 Sonia Yadav, Sweta Dixit